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furniture shop varna
Furniture Shop Varna - Bulgaria, furniture, electricals, accessories and home related services all inclusive ...

Frequently Asked Questions

Welcome to Frequently Asked Questions at Furniture Shop Varna - Bulgaria (FSV) website. The explanations below are for your guidance to help you to receive full information about our services and how usually the shopping process runs.

  1. How can an order be placed?
  2. How can I check on order status?
  3. What are the discounts available?
  4. Is VAT included in the price?
  5. What types of payments are accepted? (UPDATED)
  6. Is assembly and installation available?
  7. Is measuring available?
  8. Do you offer furniture packages?
  9. Can I get invoice for my order?
  10. Do I need a password or registration to shop at your site?
  11. Can I return a product after it is delivered? What is the Warranty policy?
  12. How long will it take to receive the ordered products?
  13. Do you deliver international orders?
  14. How much does delivery cost?
  15. How are the orders delivered?
  16. Is delivery by a particular date possible?
  17. Do you offer inside delivery or assembly?
  18. What happens if something arrives damaged?
  19. Can I cancel my order or return products?
  20. What are the legal requirements an order to be processed?

Answers:

1. How can an order be placed?

We want you to feel comfortable browsing our online furniture shop and placing your order.

  • Find the product you wish to purchase from the right side menu or directly from the sections on our Home Page. When you go further browsing our web catalogue you will see “drop down menus” which will help you to choose the type of the product that you are searching for and to make selections for the colors and quantity you require.
  • You can add the product to your wish list by pressing the “add to wish list” button and your wish list will be created automatically. You will be then brought to your wish list where you can change quantity and delete products. At that point you can either continue shopping or proceed to check out. To proceed your order you have to press the “Send request” button.
  • Also yon can look trough and choose one of our fully equipped furniture packages. Make your choice between contemporary or classic style package, luxury or budget package, or choose our accessory package. Make your decision and send to us the desired package
  • You will be consulted with English speaking specialists in order to understand your particular requirements.
  • After specifying all your requirements and defining the delivery date we will send you detailed contract.
  • The payments are made through SWIFT bank transfer and cash. The prices include VAT.
  • Your furniture will be directly delivered to your property, and assembled according to your requirements on the specified delivery date.

In order to be able to receive e- mails from us, please, be aware that your e- mail box is tuned to receive attachments such as Excel, PDF files and pictures in JPG format.

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2. How can I check on order status?

To check on your order send us an e -mail or call us at +359 (0)899 88 90 81 Monday to Saturday 09:00 AM - 18:00 PM (GMT +02:00).

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3. What are the discounts available?

The following discounts are available:

  • for order of items in stock - 15% discount on the products in stock as stated in our catalogue;
  • for ordering in advance - 3% discount for ordering 60 days before the delivery date. The discounts is available when there are 60 days counting from the date of conclusion of your order contract with us and the delivery date stated in your order contract;
  • for returning clients - 5% discount for returning customers which are placing orders with us for second, third or more times.
  • for order above 5 000 Euro - 3% discount
  • for order above 8 000 Euro - 5% discount,
  • for order above 10 000 Euro - 8 % discount or more.

For orders with execution time scale less than 20 days there are no discounts available.
Call or e -mail us for a quote. Discounts are applied when we receive and process the order.

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4. Is VAT included in the price?

Yes, all prices include VAT.

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5. What types of payment are accepted?

  • Bank transfers
  • Cash on delivery
  • Credit card on delivery (NEW)

A 60% deposit payment is required for all wooden and upholstered furniture. For all other products the deposit payment is equal on the full price of the product. Deposit payment is payable by bank-to-bank wire transfer.

The second half is C.O.D (Collect on Delivery) payable. If the customer is not in presence to provide the C.O.D payment then we accept the final payment to be again by bank-to-bank wire transfer. We accept a 100% C.O.D payment when it amount is no bigger than 500,00 Euro . All payments are processed after the conclusion of legal order contract with us in accordance to the Bulgarian laws.

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6. Is assembly and installation available?

Yes, every item of your order will be carefully taken into your house, assembled, placed where you prefer, and any packaging material will be removed. Our representative will be supervising this process. You will not be charged for this service. If you order at once the kitchen with the electrical appliances from our company the installation of all is free of charge.

If you wish to order only the electrical appliances from us (and your kitchen is installed from other company), you must know that we charge for the installation of the appliances. To understand what is the installation charge in this case, please, feel free to phone us or e- mails us.

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7. Is measuring available?

Yes, measuring is free of charge. Subject of measuring are all purchases for kitchens, curtains and made-to-measure products. For measuring we need the exact address of the property and it type, also, information about name of town/city, village, resort and etc. where our representatives should go, street number or name of the complex, block/ building number, entrance number, floor, apartment number. You can provide all this details with simple e- mail to us or by using the contact form.

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8. Do you offer furniture packages?

Yes, we offer furniture packages for all types of properties. To receive more information about our furniture packages you can visit the “Furniture packages” section on our website. The furniture packages that we offer are subject of particular change in accordance to the requirements of each customer. All furniture models and products in the furniture packages, their colors and quantity can be changed according to the customer’s wishes. The price of the furniture package depends on the number of the bedrooms at your property and your personal ideas.

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9. Can I get an invoice for my order?

Yes. Please email to sales@furniture-shop-varna.com quoting your name, or company name and details (if you want invoice for your Bulgarian company) and we will post an invoice to your billing address.

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10. Do I need a password or registration to shop at your site?

No, you can order without a password. Neither a registration is required. You will be prompted to fill your contact information and some delivery details before proceeding your order. That's it.

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11. Can I return a product after it is delivered? What is the Warranty policy?

No, you can only return a product at the time of the delivery or prior to delivery. All shipments are inspected before leaving our warehouse. Our shop warrants all of our products to be free from defects in material and workmanship at delivery .

Only in the event that something is damaged during transit or manufactured defective, we will accept any merchandise for replacement, but we must be notified as soon as you receive your merchandise . Our responsibility is limited to reasonable repair of the product, or to replacement if the product cannot reasonably be repaired.

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12. How long will it take to receive the ordered products?

Shipping times vary depending on the manufacturer and the kind of furniture you have ordered. The delivery times are quoted for all our products on the product page. Ready to assemble furniture and all articles in stock are delivered fast, 7 to 14 days. Furniture that is made to order (upholstery furniture for example) takes longer, 14 to 30 days.

For complete furniture packages please view the shedule on home page.

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13. Do you deliver international orders?

No, we deliver only to addresses within Bulgaria .

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14. How much does delivery cost?

Delivery is FREE for all over Bulgaria for orders above 3000,00 EUR and for all orders in Varna and 50 km area. For all other cases a delivery fee will apply depending on the proximity of the desired delivery destination to Varna.

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15. How are the orders delivered?

All orders are delivered by our own trucks which you can easily recognize by the company logo stickers available. The whole process is supervised by our representative. Please, make sure every piece of furniture is not damaged (and no other defect occur) at delivery. If so, please report to our representative. Small items may be shipped by common carrier if preliminary agreement with the customer is in existence.

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16. Is delivery by a particular date possible?

Yes, delivery by a particular date is possible. We can even arrange an approximate hour or part of the day that is convenient for you. No additional charge will apply for this service.

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17. Do you offer inside delivery or assembly?

Yes, in all cases your furniture will be carefully taken inside your home and assembled/mounted by professionals. The process will be supervised by our representative. This service won’t cost you any additional payment than the payments agreed with you beforehand and stated in the Order contract.

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18. What happens if something arrives damaged?

We strive to carry quality brands and deliver your new furniture in perfect condition. But if you receive your furniture with any obvious damage on it, please report the damage to our representative at the time of the delivery and we will replace the pieces you need as soon as possible .

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19. Can I cancel my order or return products?

If an order or separate products are canceled by the buyer which has previously been accepted by Furniture Shop Varna then a full refund of any money will be made with the following exceptions:

  • - any design or survey costs including transport will be deducted from the refund;
  • - any delivery costs will be deducted from the refund;
  • - all made to measure items i.e. suites, kitchens, fitted wardrobes which cannot be canceled will be charged at 70% of their purchase price.

The cancellation of an order or separate products must be made in 3 weeks period before the delivery date stated in the contract. The above clause does not mean that it is impossible to change an order or add additional items but it may mean that there are additional charges for delivery, labor, materials or other expenses that have been incurred. Such charges will be itemized and discussed with the buyer. If the buyer wants to cancel separate product after the delivery and installation are done the buyer will be charged at 50% of the purchase price of the product. Any refund to the buyer will be issued in the same manner as they were received.

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20. What are the legal requirements an order to be processed?

The furniture order is processed in consequence of conclusion of legal Furniture order contract with our customers according to the Bulgarian laws. The Furniture order contract settle the relation between each customer as an ordering person and us Furniture-Shop-Varna, FSV Bulgaria team as an executor. We, the Furniture Shop Varna, FSV Bulgaria team confirm that the Furniture order contract is made to protect the customers. To confirm the conclusion of the Furniture order contract the customer as ordering person have to sign and return back the signed copy of the contract to us. The order contract will be sent to our customers by e- mail or handed in to the ordering person or an attorney on place - at our office or at the delivery place. There are three ways the contract to be signed and returned to us:

  • the ordering person to sign the contract and the Acceptance protocol on place (at our office or at the delivery place), if in presence in Bulgaria;
  • an attorney of the ordering person to sign the contract and the Acceptance protocol on place (at our office or at the delivery place);
  • the ordering person when receive the contract by e- mail to print it, sign it and scan it in A4 format and send it to us by e- mail below or fax it to is on the following fax number +44 (0)704 307 1170


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If you have more questions please ask us here, we will be glad serve you.
Regards - the team Furniture Shop Varna
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Furniture Shop Varna - Bulgaria .Brochure
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Furniture shop Varna (FSV)- Bulgaria furniture by Home Solutions Ltd.
Contact us from Monday to Saturday 9:00 AM - 18:00 PM (GMT +02:00)
Home Solutions Ltd.
Bulgaria, Varna, ZPZ - warehouse.
Tel: +359 (0)899 88 90 81
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http://www.furniture-shop-varna.com